A positive team vibe or emotional climate* is essential for team success. Perhaps you haven’t thought about this? But it is a characteristic of high performing teams.
A positive, engaging workplace provides psychological safety and helps develop team commitment. It helps people to speak up and collaborate and take risks together. The result: a team works well together. Other people also notice and are attracted by the warm atmosphere. A positive team vibe makes for popularity.
Teams create their emotional climate through a shared history, their work context and members’ characteristics.
Surprisingly, almost every team, even those in highly regulated call centres (as in our research study*) are creative to some degree. Opportunities for creativity, for example, open up when dealing with uncertain customer problems and inquiries.
Often such complex customer interactions are satisfied best when the team involved collaborates. Successful teams lay the groundwork for responding to such uncertainty by their use of positive emotions such as joy, gratitude, serenity, interest, hope, pride, amusement, inspiration, awe and love (see my previous blog post for more information about these http://ow.ly/Lv6GQ ).
Positive emotions help us open up and also make us receptive to new ideas and experiences. They encourage our interest in connecting with other people and provide us with the resources to strengthen personal resilience. A positive team climate raises productivity.
Here are five actions you can take to build a positive emotional climate in your team:
- Use positive emotions consciously to help develop the feeling that people are a part of their team and their organisation
- Make it safe for people to speak up and influence decision making
- Show clearly that people are treated evenly
- Provide opportunities for people to learn and master new skills – and to share these with other team members
- Address interpersonal conflicts, and conflict between different teams
*Peralta, C.F. et al. (2015) Innovation processes and team effectiveness: The role of goal clarity and commitment, and team affective tone, Journal of Occupational and Organizational Psychology, vol 88, part 1, March
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We have experience in developing senior managers and their team members – both on an individual and team level – so they can develop practical approaches that encourage positive, constructive behaviour. This, in turn, leads to the development of positive beliefs and values. We are ready work with you, to help you get the best out of your people.
Here are some examples of approaches that can be used and tailored to your individual needs:
- Special projects, secondments and assignments
- Mediation, to address workplace conflict
- Personal development activities
- Individual and group coaching…Coaching – a powerful way of developing people
- Psychometric assessment, which can identify strengths as well as derailing behaviours and also include 360 degree feedback
- Structured module for understanding the psychological contracts in your organisation, both at an individual or team level
Straight Talking: …Straight Talking create change through conversations
Photo by stockimages. Published on 19 January 2014